A: Most dealers can get up and running quickly once your application is approved. After onboarding, we’ll walk you through product basics, quoting, install standards, and Smart-Control setup so you can sell and install with confidence. The exact start time depends on your crew availability, how quickly you complete training, and whether you’re already doing similar exterior work—but the goal is a smooth, fast launch, not a long ramp-up.

A: It depends on your state and the scope of the work you’re performing. Many dealers operate as low-voltage/exterior installers, but licensing requirements can vary significantly by region, municipality, and how you structure the install. We recommend you follow all local codes and regulations and work with (or subcontract) a licensed professional when required. If you tell us your state/area, we can help you think through what typically applies there.

A: Lead support varies by territory and how the dealer program is structured in your area. In some markets, we can route inbound inquiries to qualified dealers; in others, growth is driven primarily through your existing customer base and local marketing. Either way, we provide the tools, positioning, and resources to help you generate demand—especially if you already serve homeowners and businesses who are a natural fit for permanent lighting.

A: You’ll be the primary point of contact for your customers—because you know the job site and your local schedule best—but you’re not on an island. We back you with technical support, troubleshooting guidance, and best-practice workflows for diagnosing issues, handling app questions, and resolving service requests efficiently. When something comes up, you’ll have a clear path to get answers fast.

A: Our warranty is designed to help you sell with confidence and reduce friction after the install. Coverage details can vary by product/system configuration, but the big idea stays the same: customers get strong protection and you get backing that supports your reputation. We’ll provide the exact warranty terms during onboarding so you can explain it clearly and consistently in every quote.

A: Dealers typically come from landscaping/hardscaping, holiday lighting, electrical/low-voltage, roofing/gutters, pressure washing, and other exterior home services. If you already work on homes, can install cleanly, and communicate professionally, permanent lighting is a natural add-on.

A: You’ll receive training that covers product knowledge, design/layout basics, install standards, and Smart-Control setup. We also provide workflows and checklists to help your team deliver consistent results—especially important when you’re scaling and training new installers.

A: Install time depends on the size of the structure, roofline complexity, and the number of zones/features. Many projects can be completed efficiently with a trained crew and a consistent process. During onboarding, we’ll share planning guidelines so you can set accurate expectations.

A: We provide a clear handoff process so customers feel confident using Smart-Control on day one. You’ll have a simple walkthrough checklist to teach schedules, scenes, and everyday modes—so you reduce future support calls and increase customer satisfaction.

A: You handle scheduling and on-site service, and we support you with troubleshooting steps and guidance. Most issues can be resolved quickly with a consistent diagnostic process. We’ll also recommend best practices for building service into your operations.