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A1 Support

We’ve got you covered. Whether you need help using the app, adjusting schedules, troubleshooting a section of lights, or requesting service, our team is here to make support simple and stress-free. Use the options below to get help fast—and know that we stand behind your system long after install day.

What Can We Help You With?

Quick Help Options

Start here for the fastest fix.

Most questions can be solved in just a few minutes with a quick reset, an app check, or a wiring/connection review.

Common quick fixes:

Check the breaker, switch, or outlet feeding the controller. Power interruptions are the most common cause of a sudden outage.
A quick refresh often resolves syncing issues and reconnects the system. If needed, log out and back in to reset the session.
Weak signal can cause delays or disconnects, especially on schedules. Moving your router or adding a mesh node can make a big difference.
Turning power off for 30–60 seconds and back on can clear minor glitches. This is a safe first step for most connectivity issues.

Let’s Collaborate With Us!

Fill out the form below, and we’ll arrange a consultation at a time most suitable for you.

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